US 7593936

Here's a concise summary of US Patent 7,593,936:

Title: Systems and methods for automated computer support

Assignee: Netskope Inc. (Current Assignee as of 2024-07-05) (Original Assignee: Triumfant Inc.)

Inventors: David Eugene Hooks

Filing Date: 2004-08-11

Issue Date: 2009-09-22

Abstract: Systems and methods for providing automated computer support are described. One described method includes receiving a plurality of snapshots from a plurality of computers, storing the plurality of snapshots in a data store, and creating an adaptive reference model based at least in part on the plurality of snapshots. The method also includes comparing at least one of the plurality of snapshots to the adaptive reference model, and identifying at least one anomaly based on the comparison.

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Plain-Language Overview of Independent Claims:

• Claim 1: This claim describes a computer-implemented method for automated computer support. It involves:

  1. Receiving multiple "snapshots" (detailed records of a computer's state) from various computers.
  2. Storing these snapshots in a database.
  3. Creating an "adaptive reference model" (a model that learns what is "normal" for a group of computers) using information from these snapshots.
  4. Comparing at least one of the received snapshots to this adaptive reference model.
  5. Identifying any "anomalies" (deviations from what the model considers normal) based on this comparison.
  6. Matching identified anomalies to a "recognition filter" (a predefined pattern of anomalies) to diagnose a specific condition.
  7. Responding to the diagnosed condition, which could involve actions like sending notifications or automatically fixing the problem.

• Claim 17: This claim focuses on a computer-readable medium (like a hard drive or memory) containing instructions. When a processor executes these instructions, it performs the steps outlined in Claim 1.

• Claim 20: This claim describes a system designed for automated computer support, comprising:

  1. A "collector component" that receives multiple snapshots from various computers and stores them.
  2. An "analytic component" that creates an adaptive reference model from these snapshots, compares new snapshots to the model, identifies anomalies, attempts to match these anomalies to recognition filters to diagnose conditions, and generates a response.
  3. A "database component" that stores the snapshots and the adaptive reference model.

• Claim 25: This claim describes a computer-implemented method for automatically creating an adaptive reference model. It involves:

  1. Accessing multiple snapshots from various computers, where each snapshot contains pairs of "asset names" (e.g., file names, registry keys) and "asset values" (the content or state of those assets).
  2. Automatically creating an adaptive reference model based on these snapshots.
  3. The process of creating the model includes:
     • Finding unique asset names and counting their occurrences across all snapshots.
     • Determining the unique asset values associated with each asset name.
     • If an asset name has a statistically unstable or non-unique string asset value (meaning its value changes too often or is too unique to be a reliable indicator of "normal"), then further evaluation of that specific asset value is stopped for the purpose of defining "normal" in the model.
     • Determining statistical measures (like mean and standard deviation) for numerical asset values associated with each unique asset name.

• Claim 31: This claim describes a computer-readable medium containing instructions which, when executed by a processor, cause the processor to perform the method outlined in Claim 25.

• Claim 34: This claim describes a system for automatically creating an adaptive reference model, comprising:

  1. A "database component" for storing snapshots.
  2. An "analytic component" configured to perform the steps outlined in Claim 25.

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CAFC 2026 Dockets:
A search for CAFC 2026 dockets related to US patent 7,593,936 did not return specific case filings or records for the year 2026. The search results provided general information about the U.S. Court of Appeals for the Federal Circuit's case information system. Therefore, I cannot definitively confirm any ongoing litigation in CAFC dockets for 2026 based on the provided search capabilities.