Invalidity dossier

US 12423718

Methods and systems for providing customer assistance in a retail store

Current assignee: Alpha Modus Corp

Added 4/27/2026, 7:40:20 AM

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Patent summary

Title, assignee, inventors, filing/issue dates, abstract, and a plain-language overview of the claims.

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As a senior US patent analyst, here is a concise summary of US patent 12,423,718 based on the provided authoritative text.

Patent Summary:

  • Title: Methods and systems for providing customer assistance in a retail store
  • Assignee: Alpha Modus Corp is listed as both the Original and Current Assignee.
  • Inventors: Michael Garel, Jim Wang
  • Filing Date: October 3, 2024
  • Issue Date: September 23, 2025 (as per the publication date of the B2 patent)
  • Abstract: The patent details a system and method for use in a retail store where information monitoring devices identify a customer and track the products they pick up or handle. The system then tracks the customer to the point-of-sale area, identifies the products they are actually purchasing, and compares this with the items they considered. Based on a real-time analysis of this comparison, the system selects a sales associate and sends a communication, enabling the associate to engage with the customer armed with specific insights into their shopping behavior.

Plain-Language Overview of Independent Claims:

The provided patent text does not contain a formally numbered claims section. However, the "Summary of Invention" section describes the invention in three distinct aspects that define the core of the intellectual property protection, which are analogous to independent claims.

1. The System Claim (A system for monitoring and analyzing behavior):
In simple terms, this protects a physical setup for monitoring people within a location like a retail store. The essential components are:

  • A central computer (server).
  • One or more "information monitoring devices" (e.g., cameras, Wi-Fi tracking sensors, interactive kiosks) connected to the server.
  • Databases to store the collected information.
  • Specialized software (a "plurality of modules") that runs on the server to analyze the data. Critically, this software must include both a "demographic intelligence module" (to determine attributes like age, gender, or sentiment) and a "tracking module" (to follow a person's path and location).

2. The Method Claim (A method for gathering and analyzing information):
This protects the actual process or steps performed by the system. In plain language, the method consists of:

  • Using monitoring devices to collect information about a person in the store.
  • Analyzing this information using the server's software modules. A key part of this method is the use of both the demographic intelligence module and the tracking module to link a person's characteristics with their physical movements and behavior.

3. The Computer-Readable Medium Claim (A non-statutory computer-readable storage medium):
This protects the software itself, independent of the hardware. It covers a physical, non-temporary storage device (such as a hard drive, server memory, or a disc) that contains the computer code. When this code is executed by a processor, it carries out the steps of the method claim described above. This ensures that the software that enables this monitoring and analysis is also protected by the patent.

A search of the CAFC (Court of Appeals for the Federal Circuit) 2026 dockets for litigation involving patent number 12,423,718 yielded no results. However, the patent text notes family litigation related to this patent family, with a case filed in the Texas Eastern District Court (2:25-cv-01145).

Generated 5/1/2026, 10:47:05 PM