Plaintiff
6 cases as plaintiff.
Disintermediation Services, Inc. is a privately held company that has developed and asserted patents related to online communication software. While the company states that it develops and sells software for omnichannel communications and has handled over one million chat messages since 2011, it is primarily known for its patent enforcement activities. Industry sources and litigation reports frequently characterize Disintermediation Services as a non-practicing entity (NPE).
The company's patent portfolio covers systems and methods for managing web-based communications, including two-way, real-time communication systems that allow for participation across multiple platforms. The technology claimed in its patents involves processes for collecting information about website visitors and displaying targeted content, as well as managing conversations between website users and responders.
Disintermediation Services has a litigation posture heavily weighted towards enforcement. As of early May 2026, the company has been a plaintiff in six tracked patent infringement lawsuits while being a defendant in two. Its lawsuits often target companies that provide online chat, customer engagement, and marketing software. The company has filed cases in plaintiff-friendly jurisdictions, including the Eastern and Western Districts of Texas.
Notable defendants in the company's litigation campaigns include The Kroger Co. and Perq Software, LLC. Disintermediation Services has also been a defendant in two declaratory judgment actions brought by Intercom, Inc., a major provider of customer communications platforms, in the District of Delaware. The company's patent assets have been scrutinized by industry groups like Unified Patents, which has sponsored crowdsourcing contests for prior art related to patents asserted by Disintermediation Services.
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The complaint alleges that Perq Software's AI leasing assistant and website conversion tools infringe on two patents. The plaintiff is seeking damages, fees, and a compulsory ongoing license fee. The case is currently pending.
On May 16, 2024, the court denied the defendant's motion to dismiss the complaint, which had argued that the patent was invalid. The case appears to be ongoing.
The case alleges infringement of US Patent 11,336,597 and 11,240,183. The current status is unknown based on available information.
This case alleges infringement of US Patent 11,336,597 and 11,240,183. The current status is unknown based on available information.
A patent infringement lawsuit filed by Disintermediation Services, Inc. against Hello UMI S.L. The current status is unknown based on available information.
This case was filed in 2022 and remains ongoing. Court documents indicate proceedings were still active as of May 16, 2024, but the ultimate outcome has not yet been determined.