Defendant
2 cases as defendant.
LiveAdmins, LLC is a private company founded in 2002 and headquartered in Chicago, Illinois. It operates as a business-to-business (B2B) service provider in the technology sector. While it is a private entity and does not disclose revenue, various sources estimate its employee count to be between 50 and 500 people. The company was founded by Farrakh Azhar, who serves as its CEO.
The company's primary business is providing managed live chat solutions for businesses to interact with their website visitors. Its offerings include multilingual 24/7 live chat services with human operators, a proprietary live chat software platform called WebGreeter, an AI-powered chatbot named "Pebble," and a hybrid model combining human agents with AI. LiveAdmins markets these services across various industries, including automotive, real estate, and healthcare, with the goal of increasing customer engagement and lead generation for its clients.
LiveAdmins' patent litigation posture is that of an operating company defending its technology against patent assertions. The company's two tracked patent cases are both as a defendant in the U.S. District Court for the Northern District of Illinois. In both instances, the plaintiff is Disintermediation Services, Inc. This 0-2 plaintiff-defendant record is typical for an operating company facing patent infringement claims.
The suits against LiveAdmins were filed by Disintermediation Services, Inc., an entity that has been characterized as a patent assertion entity by industry watchdogs like Unified Patents. The patents asserted against LiveAdmins and other technology companies relate to a "Two-way real time communication system that allows asymmetric participation in conversations across multiple electronic platforms," a technology area directly related to LiveAdmins' core live chat business. Disintermediation Services has asserted these patents against other companies in the live chat and marketing automation industry.
On May 16, 2024, the court denied the defendant's motion to dismiss the complaint, which had argued that the patent was invalid. The case appears to be ongoing.
This case was filed in 2022 and remains ongoing. Court documents indicate proceedings were still active as of May 16, 2024, but the ultimate outcome has not yet been determined.