Disintermediation Services, Inc.

Disintermediation Services, Inc. is a privately held company that has developed and asserted patents related to online communication software. While the company states that it develops and sells software for omnichannel communications and has handled over one million chat messages since 2011, it is primarily known for its patent enforcement activities. Industry sources and litigation reports frequently characterize Disintermediation Services as a non-practicing entity (NPE).

The company's patent portfolio covers systems and methods for managing web-based communications, including two-way, real-time communication systems that allow for participation across multiple platforms. The technology claimed in its patents involves processes for collecting information about website visitors and displaying targeted content, as well as managing conversations between website users and responders.

Disintermediation Services has a litigation posture heavily weighted towards enforcement. As of early May 2026, the company has been a plaintiff in six tracked patent infringement lawsuits while being a defendant in two. Its lawsuits often target companies that provide online chat, customer engagement, and marketing software. The company has filed cases in plaintiff-friendly jurisdictions, including the Eastern and Western Districts of Texas.

Notable defendants in the company's litigation campaigns include The Kroger Co. and Perq Software, LLC. Disintermediation Services has also been a defendant in two declaratory judgment actions brought by Intercom, Inc., a major provider of customer communications platforms, in the District of Delaware. The company's patent assets have been scrutinized by industry groups like Unified Patents, which has sponsored crowdsourcing contests for prior art related to patents asserted by Disintermediation Services.