Dialpad, Inc.

Dialpad, Inc. — Overview
Dialpad, Inc. is a privately held, venture-backed software company founded in 2011 (incorporated in Delaware; some sources cite a 2010 origin) by Craig Walker, Brian Peterson, and John Rector, and headquartered in San Ramon, California. It is not publicly traded and has no parent company. PitchBook and Tracxn place headcount at roughly 1,200–1,500 employees, and the company has raised roughly $450–476M across nine rounds (investors include Andreessen Horowitz, Google Ventures/GV, ICONIQ, SoftBank, OMERS, and T-Mobile Ventures). Its December 2021 Series F reportedly valued it at about $2.2B; a Dialpad press release dated April 2026 states the company surpassed $350M in ARR and serves more than 40,000 business customers. Revenue estimates vary by aggregator and are not company-confirmed.

Products / operations
Dialpad is an operating company selling a cloud-native, AI-focused business communications platform on a SaaS subscription model. Product lines center on unified communications (calling, messaging, video meetings) via Dialpad Connect, plus an AI contact-center product (Dialpad Support/AI Contact Center), a sales-engagement product (Dialpad Sell), real-time AI features (live agent coaching, transcription, AI Recaps/scorecards, CSAT prediction), and an Agentic AI platform for autonomous voice and chat agents launched in October 2025. It integrates with Salesforce, Microsoft Teams, Google Workspace, Zendesk, and similar systems.

Patent-litigation posture
Dialpad is an operating company on the defensive side of patent litigation. In the tracked data it appears in exactly one case — as defendant, zero as plaintiff. That profile is consistent with a product company being targeted rather than a patent asserter.

Notable case
ReadyComm LLC v. Dialpad, Inc., No. 1:25-cv-01392 (D. Del., filed Nov. 17, 2025). Plaintiff ReadyComm LLC is characterized as a non-practicing entity by Stanford's NPE database and asserts U.S. Patent No. 9,179,011 ("Telephone Communication System and Method of Using") against VoIP/UCaaS providers; parallel suits named Avaya, Zoom, Ooma, Vonage, NEC, Intermedia, and Crexendo. Delaware — not the Eastern District of Texas — is the venue here. Docket records indicate the Dialpad action was voluntarily dismissed shortly after filing, before any answer.