Freshworks, Inc.

Freshworks, Inc. (NASDAQ: FRSH) is a publicly traded software-as-a-service company headquartered at 2950 S. Delaware Street, San Mateo, California. It was founded in 2010 in Chennai, India, by Girish Mathrubootham and Shanmugam Krishnasamy, and went public on Nasdaq in September 2021 — the first Indian-origin SaaS company to do so. Freshworks is independently owned and listed (Class A common stock), with no parent company. Public sources put headcount at roughly 4,400–4,500 employees and FY2025 revenue at about $839 million; market capitalization has ranged around $2.5–3.4 billion in recent reporting. CEO is Dennis Woodside.

Freshworks sells cloud-based customer-experience (CX) and employee-experience (EX) software. Its principal products are Freshdesk (help-desk ticketing), Freshdesk Omni and Freshchat (omnichannel customer messaging), Freshcaller (cloud contact center), Freshsales (sales CRM), Freshmarketer (marketing automation), Freshteam (HR/recruiting), and Freshservice (IT and enterprise service management, including ITSM, ITOM and ITAM). These run on the company's AI platform, branded Freshworks Neo, with a native AI engine called Freddy AI, plus a developer platform and app marketplace. It also offers acquired products including Device42 (IT discovery/dependency mapping) and FireHydrant (incident management). R&D spans the United States and India.

Patent-litigation posture: Freshworks appears as a defendant only — 0 cases as plaintiff, 1 as defendant — the classic profile of an operating company targeted by a patent assertion entity rather than a litigant asserting its own portfolio. Its sole tracked case is Web 2.0 Technologies, LLC v. Freshworks, Inc., filed January 27, 2023 in the District of Delaware.

Notable case context: The plaintiff, Web 2.0 Technologies, LLC, is characterized by the Stanford NPE Litigation Database as a non-practicing entity asserting acquired patents, and it is the subject of a Law360/Seyfarth "NPE Showcase" installment. The Freshworks suit is one of a 2023 wave of Delaware complaints by the same plaintiff against CRM and workflow software vendors (including Zendesk, Trello/Miro, Google, Hive and Accelo), asserting U.S. Patent Nos. 6,845,448 and 8,117,644 — directed to gathering and storing user information and controlling access to it. The venue is the District of Delaware, not the Eastern District of Texas.